*Note: sensitive or competitive information has been intentionally blurred or omitted in some notes and findings.
During the summer of 2019, I interned at 3M Design in Minnesota on their UX Design team for Health Information Systems. I explored opportunities to expand on new and potential UI features for their 3M Performance Matrix software, or PMX.
Here I share some of my work, which began with researching healthcare offerings, learning about 3M’s PMX platform, and then expanding PMX to reach new stakeholders in healthcare insurance. My final presentation to company stakeholders involved an overview of PMX’s current position using easy to interpret graphics, presenting my research question and the following findings from research, and finally identifying future possibilities for incorporating a new audience with PMX’s offerings.
Design Software
Illustrator, Photoshop
Photography sources: 3M company stock images, Unsplash website.
Contents Below
Working with PMX
A Current Roadmap in Healthcare Payments
Research Question
Research Overview
Notes, Process, and Synthesis
Working with PMX
PMX was 3M’s new Performance Matrix: a performance analytics software gathered in healthcare facilities which could provide actionable insights towards improvements, such as lowering excess costs and working to lower readmission rates.
During my internship, I used this image as part of my presentations to help explain PMX’s current offerings and ways of targeting areas for improvement.
A Current Roadmap in Healthcare Payments
Using this timeline I then showed how current healthcare payment models are positioned in the United States and where the new PMX software fell into place.
*Note: the four categories beneath the timeline are derived from the HCP Learning & Action Network, which provides a White Paper about Alternative Payment Models, compiling health reimbursement types into four major categories.
Research Question
"How might we integrate healthcare management data with 3M performance analytics to aid our new healthcare stakeholders in improving population health management?"
My research question was aimed at new healthcare stakeholders as we moved toward a larger healthcare ecosystem aimed at improving population health management.
After working the design teams at 3M, and refining my overall research question, it indicated 3 veins that I could focus on in research:
1. How can the PMX approach be easily explained to new stakeholders?
2. Which healthcare information would new stakeholders in PMX be concerned with?
3. How could this new information extend further to improving overall population health?
Research Overview
The research I experienced (took part in or conducted on my own) during my three month internship:
7 Stakeholder Interviews
7 Literature Reviews
60+ Article and Paper Reviews
10+ Synthesis and Mappings
9 Opportunity Areas
3 Major Insights
3 Screen Mockups Created
Notes, Process, and Synthesis
At this point, I cannot share direct information from my work’s conclusions at 3M. Here however are some of my notes and artifacts created during my research. The final chart was a key deliverable indicating my insights from the collection of my findings, which I presented to company stakeholders at the end of my internship.
Organizing readings and findings from research – (sensitive information intentionally blurred)
Learning about health network audiences, empathy tree, and persona
Audience Interaction Blueprint, visualizing opportunity areas—(key insights for PMX, intentionally blurred at the bottom, were shown to stakeholders)
